Q:What is Internet Banking? A: Internet Banking is a tool that allows you
to use a personal computer with an Internet connection to conduct
your banking online.
Q:What can I do with Internet Banking? A: You can view account balances and transaction
history, transfer money, and download transactions to a personal
financial manager and much more. Check out the Internet
Banking Demo to see all the features of Internet Banking and
how you can personalize your online banking experience.
Q:Is any of my personal information
stored in the Internet Banking product? A: Yes, the Internet Banking product stores
your User ID, password and user preferences. If you keep a stock
portfolio, that information is also stored.
Q:How current is my banking information? A: Your account information is updated every
business day with new transactions that were posted to your account
the previous business day
Q:What accounts will I be able to
access through Internet Banking? A:You can access your checking, savings, investment
and loan accounts from the Internet banking service. Our Internet
Banking Product is intended to give you as much access, security,
and versatility as possible.
Q:How much account information can
I view at once? A: The system will automatically show the current
month's transactions and information. However, by selecting More
History, you can view previous account history. Or, you can choose
to modify how you view your account each time you log in under User
Preferences.
Q:Can I view my account details in
more than one way? A: Yes, you can view your accounts by date,
check number, payee, amount or balance in ascending or descending
order.
Q:What formats can I download my transaction
history in? A:Internet Banking supports downloads to Quicken™,
Microsoft Money™ or as a comma-delimited text file.
Q:Can I schedule future transfers? A: Yes. You can schedule open, future and recurring
transfers.
Q:When can I use Internet Banking
services? A: With Internet Banking, you have access to
your account information 24 hours a day, 7 days a week!
Q:How many stocks can I track in my
online portfolio? A: Your online portfolio will track up to 20
stocks.
Q:Is there a demo available for me
to try? A: Yes, we have an Online
Banking Demo that is part of the Home Banking package.
Q:How long can I be inactive before
being logged out of the Internet Banking product? A: The inactivity time out default is set for
20 minutes. However, you can define the timeout period in the User
Options area.
Q:What is required to use the Internet
Banking service? A: All you need to use Internet Banking is
a secure browser that supports 128 bit encryption, such as Microsoft
Internet Explorer®, Netscape Navigator® or America Online®. You
can use any computer that has Internet access.
Q:How do I access Internet Banking? A: You must first register as a "first
time user" under our Internet Banking tab. Complete the Internet
Banking Registration form and submit it to us. Once your registration
is received we will process your request. You must have an existing checking, savings or
loan account before banking online. Within 2 business days you can log back in and have access to your accounts using the customer number and the password you created when enrolling.
Q:Can I create my own password that
is easy for me to remember? A: Yes, When you complete the application you
will create a password.
Q:What happens if I forget or lose
my password? A: Just call us at 1-800-717-3991 and we will take you through
the steps needed to get back into the system immediately!
Q:How can I add accounts to view
and/or set up transfers for after I have already enrolled? A:Click here
to complete access form.
Q:How long can I be inactive before
I am removed from Online Banking? A: 180 days
Q:Can I change my user number? A: Yes, under user options-Alternate ID..
